Had FiberCare of Atlanta out recently. Some context first: I emailed the day before to reschedule because of a flight change, but his emails go to his father-in-law who handles scheduling, and the message never reached him — so he showed up anyway. When he knocked on the door, I made it work on my end.
Fair is fair, so the good: he took a crack at jean stains on the very light leather seats of my 2026 BMW, couldn't get them out — which I understand, that's a tough stain — and he only charged me partially for the attempt, which I appreciated.
The couch was a different story. It still had visible marks when he finished. When I asked about it, he told me — in front of my wife — that his pricing was based on time, and he'd have needed to charge more to go back over it.
I have no problem paying for a job done right. If it needed more time, all he had to do was say so upfront and price it accordingly. What I don't accept is paying for a finished job, then being told after the fact it'll cost extra to fix what wasn't done properly the first time. I won't be using them again.
